At Black Site VR, we take your privacy seriously with no compromise. Privacy is an important subject to us and we believe for our customers, which in turn builds a strong relationship between the players and Black Site VR.
COLLECTION OF INFORMATION
The information we are provided by you online, by telephone or in person are between you and Black Site VR. We cannot and will not provide your information to third parties of any kind including your family or friends without your consent, i.e. booking times etc. The information that we require for bookings and administration are not shared nor is it ever disseminated outside of Black Site VR. We do not use your information for any other purpose other than to administer to your account for you, such as allocating bookings, confirm bookings and payments. Your correspondence with Black Site VR will be collected and stored as records in order for us to provide you the best possible service should we need to reference bookings, payments, sales, support and so on.
SOCIAL MEDIA LOGIN
When you sign in with your social media account, we don’t have visibility on your account other than the basic information of name, email and booking as this all we are interested in so that we can provide you an amazing service in a timely manner. The social media plug in is to provide you with a streamline method of registering with us for the purposes of bookings.
STORAGE OF COLLECTED INFORMATION
The collected information that you provide us at Black Site VR are secured and private to you and for us to administer to when required and your personal information is very important for us to secure and maintain for you. No information given to us is passed on to any third party but will only remain between you and Black Site VR and is only administered to where relevant such as changing booking times or confirming such information for you.
We do not collect any payment information from you other than if a booking is successful, that you have paid and what amount. No payment records such as credit cards, or Pay Pal account information is ever passed through us. We do not have any visibility on your personal payment details, this is between you and the Pay Pal which is top of the line security. Other payments are via cash on site in which we will record a payment taken which will allow for you to make a booking for Playing Bay(s) then or later.
USE AND ACCESS TO COLLECTED INFORMATION
Should wish to have access to your collected information, you will be able to do so via your user account details which retains a bare minimum of information about you but enough for you to make bookings and track/administer to your bookings. We will have access to the minimum information also for administrative purposes such as confirming or altering bookings times and in relation to which customer.
The one time that we will use your information is your profile picture should you wish to upload one to Black Site VR, this is not mandatory and can be of any nature that is subject to approval by Black Site VR. The profile picture maybe used for marketing purposes in store or on our website for when we set up a leader board for various games from 1st position to last etc. Should you not wish for this to occur, we will remove the image at your request. We will not access any other imagery that belongs to you other than the one you supply to Black Site VR as a profile picture.
When you make a booking with us we will request the relevant information required in order to process this, such as name, email address and or phone number. We will not request any financial information off you but we will have visibility on the type of payment method made, so that we can generate an invoice accordingly.
All bookings/purchases remain the property of Black Site VR and as such, Black Site VR reserve the right to cancel bookings at any time without notice. If your booking is cancelled, you will be entitled to a refund of the booking price less any booking fees. Your bookings cannot be re-sold or exchanged without written consent from Black Site VR Management.
If you wish to give your paid booking session to another person you must inform us before the session begins and provide us with the relevant verification information of the replacement player so that we do not inadvertently give out your time to somebody else by mistake. Any breach of this policy may result in cancellation of your booking without any compensation.
Black Site VR may contact you in the event we require clarification of any details or in relation to bookings/confirmation, via any means available to us such as email or phone. In doing so we may use personally identifiable information that is relevant to the communication once we have established we have the correct person for security purposes, so please ensure you details are up to date.
Don’t worry, we don’t have mailing lists to send you marketing material, all our communications will be via our Facebook/Twitter page where you can get discount codes for your bookings if you like and follow our page. Our updates on specials and competitions will be made there so the on the rare occasion we contact you via email or phone is to confirm your bookings or make changes where required.
We do not provide your details to any third party, so you should not be contacted by anybody except for Black Site VR on that rare occasion where relevant.
Black Site VR does not share your information with any third party without your consent to do so prior, but if required with your approval we may share your details only when critically necessary to provide to achieve the outcome of providing you with any service that is required by you.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Website links on our website that are external to Black Site VR, i.e. YouTube, are outside of our policy and privacy. Our terms of privacy are only in relation to our website and it’s actual content.